Frequently asked questions
Standard delivery is 1-2 working days. We deliver Tuesday-Saturday.
If you would like to request a delivery day past this time there is space to make this request on the order form. Please note we cannot accommodate delivery day requests that are earlier than the standard 1-2 days, only later.
We use the courier service DPD to deliver juices all over the UK. Once your package ships, we will send you an e-mail containing your shipping information and tracking number.
The juices will arrive in an insulated bag, with plenty of ice packs. On receipt of your delivery the juices will need to be kept refrigerated.
Absolutely! There is space of the order form to request a delivery day. If you need to amend or add any information after the order has been confirmed, please email us at email@example.com.
We recommend that cleanses are ordered a day ahead of when you begin cleaning to ensure your juices are ready to go at the beginning of the day.
Cleanses are sent via DPD couriers, who are dedicated to optimising the route to coordinate all other deliveries in your area being delivered at the same time. Unfortunately as we use an external courier company, it is not possible to select the time slot.
The delivery window is between 7:30am and 7:30pm. Once the route has been set by DPD, usually the morning of the delivery, DPD will contact you via email to confirm the hour time slot that your box will arrive, and it is possible to track your driver’s journey throughout the day.
If you are planning to go out, please notify DPD of a safe space to leave the parcel.
Yes, we deliver outside London. Standard delivery is 1-2 working days, Tuesday-Saturday.
Our team work tirelessly to ensure that you receive your order exactly as desired, but mistakes do happen occasionally! If you find you are missing items from your order, please email us on firstname.lastname@example.org and we will either arrange a refund for value of the missing items, or arrange for them to be redelivered.
Our juices must be kept refrigerated below 5°C. Unfortunately the juice is not suitable for home freezing.
We aim to send juices that have 14+ days shelf life upon receipt. The exceptions are Verde, with 10+ days and Nüsses with 6+ days.
Our boxes are made up of a double walled cardboard outer, and an insulated recyclable paper pad, meaning this solution is 100% curb side recyclable.
Our juices are bottled in Polyethylene Terephthalate (PET) plastic. This means they can be placed in household recycling and will be recycled by local authorities throughout the UK.
Usually we will mix up the products in your bundle for you, so it's a nice surprise when it arrives at your door. If you do have a preference however that's no problem at all! You can add it to the Special Instructions when you're checking out.
Ingredient and nutritional information is listed on the individual products on our website. If you have further questions or just want some extra reassurance, you can always send us an e-mail at email@example.com.
We can also then advise you on what swaps we can do for you so you get the most out of your cleanse.
Our guides to all of our cleanses can be found here or have a look out for our QR Codes printed on your delivery box.
Yes, of course! Everyone is unique and cleanses work best when you listen to what your body is telling you. If you need to have a solid snack we recommend you try some raw veggies or fruits, or a handful of raw almonds.
We use wonky produce that otherwise would end up in landfill. After production, the pulp from the fruits and vegetables is taken away to be converted into energy. We do aim to have as little waste as possible and are always working towards improving ourselves. There are some exciting things in the pipeline for sustainability, so watch this space!
Cold-pressing essentially is the process of separating the finer from the cells of fruits and vegetables (juicing) without the aid of any heat. To achieve this, hydraulic power is used to effectively “chew” and crush the juice out of fruits/vegetables. Cold-pressing takes longer and produces less juice, but that juice is way richer in nutritional content.
Unfortunately due to our products being perishable, we cannot support refunds or returns.
We use a process HPP (High Pressure Processing) which extends the shelf life without applying heat like in traditional pasteurisation. This means that more of the nutrients and enzymes are kept intact, preserving the goodness of the juices and maximising its benefits for you.
Customers can click Resend gift cards from their order confirmation email. This link will only work if the order has been fulfilled.
Yes, provided there is still a balance remaining on the card.
Customers can't check their own gift card balance, but we can so please get in touch and we're more than happy to help.